Welcome to our FAQ section! 

We want to make sure that you feel confident in your purchase and have all the information you need to make the best decision for you. If you don’t see your question answered here, please don’t hesitate to contact us. Our team is always happy to assist you in any way we can.

Frequently Asked Questions

If you're unsure of your size, we can send you a free ring sizer to help determine the correct size before placing your order. Order yours here (add link to free ring sizer).

At True Brilliance, we understand that getting the perfect fit is important, which is why we offer one complimentary ring sizing service within 90 days of delivery. If you need a different size, simply contact us at [insert email address] to get the resize process started. Please include your order number and the new size you need for faster service.

Custom-made rings are not eligible for return, as they are made to your specific requirements. However, if there is an issue with the quality or craftsmanship of the ring, please contact us and we will do our best to resolve the issue.

If you receive a damaged or defective item, please contact us within 7 days of delivery with a photo of the issue. We will review the photo and determine the best course of action, which may include a replacement or a refund.

Shipping takes on average 7-10 business days